Returns / Exchange Policy

At Blue Soul, what you see is what you get. Our world class photography and detailed product video allows you to inspect each product in detail before ordering. However, we understand that sometimes you might face sizing issues when you actually wear the product and might want to exchange it.

Exchange Policy

1. We facilitate all your exchange requests, regardless of the nature of your issue. You can either return the product at the time of delivery and ask for exchange or you can call us at 0313 7447231 or whatsapp us at 0313 7447231 and we will gladly facilitate your exchange request
2.  We will not charge you for delivery of exchange products. It will be completely free!
3. All products can be exchanged within 15 days of purchase should they meet the exchange criteria
4. Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
5. The complete exchange process will take up to 2 days in major cities and up to 5 days in all other cities

Return Policy

1. At Blue Soul, we will always facilitate your right to return a product if you are not satisfied with it. We will never force you to keep a product that you don’t want!
2. You can either return the product at the time of delivery or you can call us at 0313 7447231 or Whatsapp us at 0313 7447231 and we will gladly facilitate your return request
3. Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing
4. We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 7 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return.